Get Pet GoPrivacy Policy
Last updated: 5 July 20261. Introduction
Get Pet Go ("Get Pet Go", "we", "our", "us") provides tools to manage pet travel documentation, journeys and related information. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website and mobile applications.
2. Information We Collect
2.1 Account Information
- Name and surname
- Email address and phone number
- Country and address information
- Profile photo
- User role (pet owner or transport company)
2.2 Pet Transport Company Information
- Company name and registration details
- Licence information
- Covered regions
- Contact details
- Company logo or profile image
2.3 Pet and Travel Information
- Pet identification and profile details
- Health, vaccination, and microchip information
- Pet travel documents
- Booking and journey details
2.4 Location Data
Location tracking is collected only during active journeys.
2.5 Technical and Usage Data
Device and usage data used to maintain security and performance.
3. How We Use Information
- Operate and maintain the platform
- Create and manage accounts
- Enable journey visibility
- Provide live journey tracking
- Notify users about document expiry
- Improve security and reliability
- Screen and moderate messages and free-text you submit to keep the platform safe and to enforce our Acceptable Use rules (see our Terms and Conditions)
- Communicate service updates
4. Legal Basis for Processing
- User consent
- Contractual necessity
- Legal obligations
- Legitimate business interests
5. Data Sharing
We do not sell personal data.
Information is shared only between booking parties, trusted service providers, or when required by law.
To keep the platform safe, the content of messages and free-text you submit may be processed by automated content-moderation tools and reviewed by our staff. This is used only to detect prohibited content and off-platform activity and to enforce our Terms.
6. Data Storage and Security
We apply reasonable technical and organizational measures to protect personal data.
7. Data Retention
Data is retained only as long as necessary. Users may request account deletion at any time.
8. User Rights
Users may request access to, correction of, or deletion of their data.
9. Children's Privacy
Get Pet Go is not intended for users under 18 years of age.
10. Changes to This Policy
Continued use of the platform indicates acceptance of updates.
11. Contact
Email: team@getpetgo.co